SDLC Corp

  End-to-End AI Chatbot Development for a Global Travel Brand A leading global travel company faced increasing customer service demand across multiple time zones. Their support teams were overwhelmed, response times were lagging, and user experience suffered. The brand approached us to implement a fully automated AI chatbot development solution that would handle customer queries 24/7. The chatbot needed to integrate with internal booking systems, understand travel-specific questions, and scale to multiple languages and regions. About the Client Industry: Travel & Hospitality Markets: North America, Europe, Asia Customers Served Annually: 12 million+ Support Channels: Website, Mobile App, WhatsApp, Facebook Messenger The client had an ambitious goal: build an AI-powered assistant capable of resolving over 70% of customer queries without human intervention. Project Goals and Success Criteria The main goals of the AI Chatbot Development project included: Reduce first-response...

  AI-Powered Customer Insights Platform for Retail Chains Retail chains today face growing complexity in understanding customer behavior across channels. Fragmented data, inconsistent personalization, and missed sales opportunities are common challenges. To address this, a large North American retail chain partnered with an AI development company to build a scalable, AI-powered Customer Insights Platform. The goal was to convert raw customer data into actionable intelligence, enabling real-time personalization, smarter inventory management, and higher conversion rates. Client Profile Industry : Retail (Clothing and Lifestyle) Stores : 400+ across the U.S. and Canada Online Presence : National eCommerce site + mobile app Key Challenges : Disconnected customer data across POS, website, and CRM Lack of real-time customer behavior analytics Poor targeting in promotional campaigns Inability to personalize product recommendations effectively Project Objectives: Unifying Data with AI for ...